Delivery Information

Our standard delivery charge is £7.50 per order to anywhere within the UK and Channel Islands. 

We normally ship all orders within three working days of receipt of order. The only time that this may not be possible is during the winter months as a result of adverse weather conditions.

Plants are normally dispatched via Royal Mail First Class Post or by Parcel Force 48hour service.  If we dispatch via Parcel Force you can track your delivery at http://www.parcelforce.com/help-and-advice/tracking using the tracking number we will send to you.

We normally dispatch orders on Mondays, Tuesdays and Wednesdays so that plants are not kept in a sorting office over the weekend.

Plants are individually packed in plastic bags and can be kept in shade for a few days without deterioration.

Large orders are shipped by 48hour courier service, smaller orders are shipped through Royal Mail first class packet post.   Delivery to Highlands, Islands and Northern Ireland may take an extra day or two.

Delivery outside the UK is to EU mainland countries and the Republic of Ireland only.   Royal Mail express international delivery incurs an additional charge of £7.50 per 2kg.  Please note we cannot send snails or planting crates outside the UK mainland.

All cartons are marked "Urgent! Live Plants" and with your own specific delivery instructions.  If you don't give us any instructions we mark the carton  "If out please leave by front door".  A signature is not required.

If you have any particular delivery requirements, please contact us directly and we will do our best to accomodate you.

 

 

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 GIFT TOKEN

 Birthday, wedding anniversary celebration?  For that someone special, why not a Pondplants Gift Token so that they can add something really unique and special to their pond?  The token can be redeemed at any time during the year.  We'll just point them to our website so thay can choose just the right water lily, iris, marginal or poolside plant for their own pond.

We normally dispatch plants within three working days of receipt of order.  Our standard delivery charge is £7.50 per order for delivery within the UK.  For delivery to EU mainland countries please add an extra £7.50 per 2kg and note that we cannot deliver planting crates or snails outside the UK.  Full details on our "Delivery" page.

Our plants are supplied bare-rooted, lifted and prepared on the morning of dispatch.  The potted plants you buy from other suppliers must be re-potted immediately to give them room to grow.  Marginal plants need to be in 5lt mesh crates and water lilies in 10lt mesh crates.

DON'T FORGET TO ORDER PLANTING CRATES

Remember that plants always grow to fill the crate they are in, so size does matter!  Small 9cm crates are suitable for oxygenators and for containing marginal plants in tubs and mini-ponds.  5lt crates are suitable for most marginal plants and for miniature water lilies.  They can also be good for small varieties of lilies in tubs and mini-ponds.  10lt crates are great for water lilies in almost all garden ponds, and they can also provide space to grow for marginals in larger pools too.

 

  

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