Ordering Information

How to order

It really couldn't be easier! Simply choose the plant or accessory that you want, and left click on the 'Add to basket' link or simply click on the large photograph if viewing the individual plants. You can review your basket at any time by left clicking on the 'Basket' link at the top of any page.

Trading Terms and Conditions

All plants supplied by mail order are bare-rooted. All plants dispatched are guaranteed to be true to name and healthy. We obviously cannot guarantee their future growth and vigour because of circumstances beyond our control. If you are having a problem with a particular plant please contact us, we are here to help. See contact details below. In the unlikely event that we are unable to supply all the plants in your order, a substitute to the same or greater value will be supplied. If this is not acceptable, please mark your order 'No subs'.

Every care will be taken so that your order arrives complete and in good condition. If you have any complaints, please advise us by telephone within 48 hours of receipt.

Due to seasonal factors certain plants e.g. Ceratophyllum may not be available until later in the year, so early season orders may be partially filled until the plants become available. Balance orders will be filled as soon as possible with no additional carriage charge.

Rights to cancellation are as per the Consumer Protection (Distance Selling) Regulations 2000.

Payment

Payment may be made by cheque, Postal Orders or by Credit card Please remember to fill in your daytime telephone number and to add the Post and Packing charge on all orders which is £6.50.

Privacy Policy

Please click here for our Privacy Policy.

Contact Details

You can Email us at: Enquiries@pondplants.co.uk or call us between 9am and 5pm Mon - Fri on: 01684 310950 Merebrook Water Plants, Kingfisher Barn, Merebrook Farm, Hanley Swan, WORCESTER. WR8 0DX

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Water lily Perry's Baby Red
Water lily Perry's Baby Red


 GIFT TOKEN

 Birthday, wedding anniversary celebration?  For that someone special, why not a Pondplants Gift Token so that they can add something really unique and special to their pond?  The token can be redeemed at any time during the year.  We'll just point them to our website so thay can choose just the right water lily, iris, marginal or poolside plant for their own pond.

We normally dispatch plants within three working days of receipt of order.  Our standard delivery charge is £7.50 per order for delivery within the UK.  For delivery to EU mainland countries please add an extra £7.50 per 2kg and note that we cannot deliver planting crates or snails outside the UK.  Full details on our "Delivery" page.

Our plants are supplied bare-rooted, lifted and prepared on the morning of dispatch.  The potted plants you buy from other suppliers must be re-potted immediately to give them room to grow.  Marginal plants need to be in 5lt mesh crates and water lilies in 10lt mesh crates.

DON'T FORGET TO ORDER PLANTING CRATES

Remember that plants always grow to fill the crate they are in, so size does matter!  Small 9cm crates are suitable for oxygenators and for containing marginal plants in tubs and mini-ponds.  5lt crates are suitable for most marginal plants and for miniature water lilies.  They can also be good for small varieties of lilies in tubs and mini-ponds.  10lt crates are great for water lilies in almost all garden ponds, and they can also provide space to grow for marginals in larger pools too.

 

  

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