Delivery and Ordering Information

We always do our best to dispatch your plants to you as soon as possible. Our current estimate is within 7-10 working days. Unfortunately, we are not currently able to deliver outside the UK or to Northern Ireland due to increased costs and delays at the ports.   

General Information

We guarantee that all plants shown on our web site are currently available.

We only sell pond plants that are totally hardy and are not harmed by the pond freezing.

We grow all of our plants outside, so they can be planted into your pond as soon as they arrive, whatever the season.

Pond plants need room to grow, so all our plants are supplied bare-rooted with good foliage and root growth for the time of year and are ready to pot on. Any plants in small pots that you may buy from other suppliers must be re-potted immediately to give them room to grow.

Our water lilies are grown in 1lt pots, most marginals are grown in 9cm or 11cm pots, oxygenating plants are supplied in bunches.

The plants you order will be lifted and prepared on the morning of dispatch.

For more details and care instructions please consult our Expert Advice pages, and if your still need further help drop us an email or give us a call on 01684 310950, we are always happy to help!

Please note that our nursery is not open to the public.

Payment Information

As all plants are lifted for each individual order, we ask for payment before we dispatch.

We normally ask for payment with your order placed through the shop on our web site.  If you have any problems in navigating the payment section, please do call us on 01684 310950 and we will call you back as soon as we can.  Please note that we are usually working outside in the nursery so you may need to leave a message with your contact details on our answerphone.

All payments are through Stripe’s secure online system where you can pay by debit or credit card. We do not accept payment by American Express.

For larger or more complex orders we will provide a pro forma invoice showing our bank details and invite you to pay by BACS.

Delivery Information 

Unfortunately, delivery outside the UK is currently not feasible for pond plants due to increased delays at the ports.   

Our standard delivery charge per order is £8.50 to anywhere within the UK and Channel Islands.

We always aim to deliver your plants to you as soon as possible and will notify you by email on the day of dispatch. 

We dispatch on Mondays, Tuesdays and Wednesdays to avoid plants being stuck in a sorting office over the weekend. The only time that this may not be possible is during the winter months when adverse weather conditions may result in delay.

Smaller orders of plants are usually dispatched via Royal Mail first class post.  Larger orders are shipped by ParcelForce courier service. Delivery to Highlands and Islands may take an extra day or two. Orders sent via Parcel Force can be tracked at http://www.parcelforce.com/track-trace using the tracking number. If you would like the tracking number please let us know and we will email it to you when we have dispatched your order.

Plant varieties are individually packed in plastic bags and can be kept in shade for a few days without deterioration. All cartons are marked “Urgent! Live Plants” and with your own specific delivery instructions (if given).  If you don’t give us any instructions we mark the carton  “If out please leave by front door”.

A signature is not required for Royal Mail First Class Post but may be required by Parcel Force, so we will always be happy to let you know your tracking number when we have dispatched your order.

Please notify us immediately if you have not received your order within three working days of notification of dispatch.

If you have any particular delivery requirements, please contact us directly and we will do our best to accommodate you.

Guarantee

We guarantee that all our plants are true to name and healthy at the time of dispatch.

Trading Terms and Conditions

As all plants shown on our web site are currently available, if you are looking to buy a plant that is not currently on our web site, please contact us to check on future availability.

All plants supplied by mail order are bare-rooted. All plants are guaranteed to be true to name and viable at the point of dispatch. Unfortunately we cannot guarantee their future growth because these circumstances are beyond our control. If you are having a problem with a particular plant please contact us, we are here to help.

Every care will be taken so that your order arrives complete and in good condition. If you have any complaints, please advise us by telephone within 48 hours of receipt.

Your rights to cancellation of an order are as per the Consumer Protection (Distance Selling) Regulations 2000.

Payment

All payments made on line are made directly through Stripe so payment may be made by Debit or Credit Card. If you wish to pay by bank transfer, or any other means, please contact us for details.

Privacy Policy

Merebrook Pondplants take your privacy seriously. Read our full and detailed Privacy Policy here. 

Contact us

If you have any questions please feel free to contact us.

 

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